Help Center
Welcome to Command Alkon's Help Center! Find the correct support option below. Clicking on a link will take you to that team's Help Desk, where you can open a ticket to assist with your issue.
TechOps Support
TechOps handles the following:
- SysOps Support
- Desktop / Laptop / Server / Network / VPN / Active Directory / Phone System
- Office 365 / Email / ShareFile / Mimecast / Druva / SentinelOne
- Software Screening Requests / Viruses or Phishing
- DevSecOps Support
- Atlassian products -- Jira, Confluence, and BitBucket
- DUO
- AWS tools, infrastructure and permissions
- Cloud tools such as Jenkins, Artifactory, WorkSpaces and SonarQube
- Automation, Deployments, Maintenance Windows
- Product Outages
- Security Issues and Incidents
- SharePoint & ePortal
Business Owners supports the following:
- Salesforce
- Sales & Support
- CPQ/DocuSign
- PSA/Project
- NetSuite
- Zone & Co.
- Other Support Areas:
- Product Updates
- New Product Request
- Permissions & License Requests
IntelAgree
Click here for new legal contract requests through IntelAgree
Legal
Legal handles the following:
Requests can be made by emailing @@Legal:
- Approval of Open source to be used in any Command Alkon product
- Potential confidential information and/or trade secret breaches
- Instruction on how to handle potential claims from customers, vendor, contractors, etc.
- Privacy and Security compliance questions
- Copyright, Trademark, and Patent questions
Ethics violation investigations – anonymous
- Requests can be made via the website www.CommandAlkon.EthicsPoint.com or via phone:
- US: 1.844.720.6154
- UK: 0.800.89.0011
- Canada: 1.844.720.6154
- India: 1.844.720.6154
- Malaysia: 1.800.80.0011
- Netherlands: 0800.022.9111
- France: 0.800.99.1011 or 0.800.99.1111
- Brazil: 0.800.888.8288 (Cell) or 0.800.890.0288