Help Center

Welcome to Command Alkon's Help Center! Find the correct support option below. Clicking on a link will take you to that team's Help Desk, where you can open a ticket to assist with your issue.

Downloads

TechOps Support

TechOps handles the following:

  • SysOps Support
    • Desktop / Laptop / Server / Network / VPN / Active Directory / Phone System
    • Office 365 / Email / ShareFile / Mimecast / Druva / SentinelOne
    • Software Screening Requests / Viruses or Phishing
  • DevSecOps Support
    • Atlassian products -- Jira, Confluence, and BitBucket
    • DUO
    • AWS tools, infrastructure and permissions
    • Cloud tools such as Jenkins, Artifactory, WorkSpaces and SonarQube
    • Automation, Deployments, Maintenance Windows
    • Product Outages
    • Security Issues and Incidents
    • SharePoint & ePortal

Business Owners supports the following:

Equipment Return

Managers and Admins should use this Equipment Return ticket to facilitate the collection of company equipment from employees who have been terminated, transferred, or no longer require specific assets for their role.

IntelAgree

Click here for new legal contract requests through IntelAgree

Legal

Legal handles the following:

Requests can be made by emailing @@Legal:

  • Approval of Open source to be used in any Command Alkon product
  • Potential confidential information and/or trade secret breaches
  • Instruction on how to handle potential claims from customers, vendor, contractors, etc.
  • Privacy and Security compliance questions
  • Copyright, Trademark, and Patent questions

Ethics violation investigations – anonymous

  • Requests can be made via the website www.CommandAlkon.EthicsPoint.com or via phone:
    • US: 1.844.720.6154
    • UK: 0.800.89.0011
    • Canada: 1.844.720.6154
    • India: 1.844.720.6154
    • Malaysia: 1.800.80.0011
    • Netherlands: 0800.022.9111
    • France: 0.800.99.1011 or 0.800.99.1111
    • Brazil: 0.800.888.8288 (Cell) or 0.800.890.0288